Refund Policy

Effective Date: 14 Jan 2025

Thank you for shopping with Mystiq. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our refund policy below.

1. Eligibility for Refund

Refunds are available in the following circumstances:

• Wrong or damaged items were delivered.
• Items are defective or broken upon arrival.
• There was an error in your order, such as the wrong item being sent.

2. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

• Contact our customer support team at Email: support@mystiq.in within 7 days of receiving your order.
• Provide your order number, a detailed description of the issue, and any relevant photos or videos of the item(s) in question.
• We will review your request and notify you of the next steps.

3. Refund Approval

Once we receive your request and confirm that the return or refund conditions are met, we will process your refund. Refunds will be issued to the original payment method. Please note that the time it takes for the refund to be processed depends on your payment provider and may take up to 7–10 business days.

4. Non-Refundable Items

Some items are not eligible for a refund, including but not limited to:

• Items that are used or damaged due to mishandling by the customer.
• Items purchased through promotional or discounted sales.
• Personalized or custom items that were made to your specifications.

5. Exchange Policy

We do not offer exchanges for items purchased. If you receive an item that is damaged, defective, or incorrect, please follow the refund request process to receive a full refund.

6. Cancellations

Orders can only be canceled before they are processed for shipment. If you wish to cancel your order, please contact us as soon as possible at support@mystiq.in . Once your order is shipped, it cannot be canceled or refunded, but you can follow the refund process if there is an issue with the product upon arrival.

7. Shipping Costs

Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping unless the item is damaged or incorrect. If a refund is granted, the cost of the item(s) will be refunded but not the original shipping charges.

8. Changes to This Policy

We may update this refund policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date updated.

9. Contact Us

If you have any questions or concerns regarding this refund policy, please contact us:

• Email: support@mystiq.in
• Phone: +91 9319 0959 36

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly!